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Services / Utilities

Telecoms – INDeX Switch

HIP & PBC uses a 1000 port Avaya INDeX switch, providing Voice, Fax, Modem and ISDN facilities.
Installation and Rental per Exchange Line less than BT, and without 1 year contract.
Line Rental includes basic services (DDI, Voicemail, Fully featured Handset, Time of Day routing, Forwarding etc.)
Additional Extensions. Multiple extensions can share one Exchange Line with no loss of calls.
Call Charges – at Cable & Wireless tariffs or less for volume users
Personal Telephone Answering available with all calls answered in your business name – see P/List
Voicemail Box (free) – 24hr digital answer phone, local or remote access
Call transfer, call back (internal), free internal calls, etc. – large switch facilities

A good efficient telephone system is perhaps the single most important requirement in most businesses. The HIP system is based on the industry leading Avaya Index switch. All system programming is carried out by our own staff. We have multiple carrier routing with 2 independent fibre connections, and comprehensive internal call logging. Both fully featured digital Index handsets and standard analogue telephones are supported, and fax, modem or ISDN lines can also be provided.

All Factory and Warehouse units are pre-wired with Phone and Fax/Modem points. These can be patched into our Index switch giving immediate Telecoms access without contracts or delays. Tenants have their own numbers, competitive line hire and call charge rates, access to a variety of services including voice mail, and are part of a system that can be instantly tailored to suit changing requirements. There is no need to either buy or maintain your own system.

Internet Connectivity

At our Docklands Business Centre in London Docklands, we operate our own Data Centre with very high speed internet connections. Please enquire about web hosting, e mail, web site design, Search Engine Optimisation, Data backup, or any other IT requirement. Refer to our Computing section in this web site or go to our dedicated computing web and data site www.hastwood.net.

As an ISP, Hastingwood must enforce a Fair Usage policy. Please refer to our our FAQ section or click here to download our Fair Usage document.

Electricity, Gas, Water

All electricity, gas and water services are included in the basic rental price.

Rates Advisory Service

We provide a free Rates Advisory Service to all our tenants which includes Appeals, Bill Checking and assistance with applications for Small Business Rates Relief.

IT Support

We can provide limited IT Support based on our team located in the DBC Data Centre. Advice and minor fixes are free.

Office Support

Conference Room and Meeting Room facilities are available for hire, each with internet connected PC’s and optional projectors. We can also provide computers for day hire. Catering is available, either from the café on site or by arrangement with local restaurants. Phone hire and video conferencing can be added to any conference or training event. Bulk Network printers (colour or monochrome lasers) can be used. We can also provide secretarial or PA help for the day.

Tenancy Agreements

We do all our own legal work using standard forms of Lease or Licence. These are fair, with no hidden extras or traps. A Tenancy Agreement is completed in your time scale - immediately if required. The service is free unless a tenant requests that solicitors are instructed.

Other Office Locations
Edmonton Hastingwood Trading Estate
Estate Office
Harbet Road, Edmonton
London N18 3HT
Docklands Docklands Business Centre
10-16 Tiller Road
London E14 8PX