Telecoms – INDeX Switch

HIP & PBC uses a 1000 port Avaya INDeX switch, providing Voice, Fax, Modem and ISDN facilities.  Installation and Rental per Exchange Line less than BT, and without 1 year contract. Line Rental includes basic services (DDI, Voicemail, Fully featured Handset, Time of Day routing, Forwarding etc.) Additional Extensions.  Multiple extensions can share one Exchange Line with no loss of calls. Call Charges – at Cable & Wireless tariffs or less for volume users Personal Telephone Answering available with all calls answered in your business name – see P/List Voicemail Box (free) – 24hr digital answer phone, local or remote access Call transfer, call back (internal), free internal calls, etc. – large switch facilities A good efficient telephone system is perhaps the single most important requirement in most businesses.  The HIP system is based on the industry leading Avaya Index switch.  All system programming is carried out by our own staff.  We have multiple carrier routing with 2 independent fibre connections, and comprehensive internal call logging.  Both fully featured digital Index handsets and standard analogue telephones are supported, and fax, modem or ISDN lines can also be provided.

All Factory and Warehouse units are pre-wired with Phone and Fax/Modem points.  These can be patched into our Index switch giving immediate Telecoms access without contracts or delays. Tenants have their own numbers, competitive line hire and call charge rates, access to a variety of services including voice mail, and are part of a system that can be instantly tailored to suit changing requirements. There is no need to either buy or maintain your own system.

Internet Connectivity

•  Always ON (no dial up and no Call charges)
• Rental per Connection and not per User.
• Bonded Service ADSL connection for extra reliability.
• Single User or LAN service

At our Docklands Business Centre in London Docklands, we operate our own Data Centre with very high speed internet connections.  Please enquire about web hosting, e mail, web site design, Search Engine Optimisation, Data backup, or any other IT requirement.  Refer to our Computing section in this web site or go to our dedicated computing web and data site www.hastwood.net.

As an ISP, Hastingwood must enforce a Fair Usage policy. Please refer to our our FAQ section or click here to download our Fair Usage document.

Electricity, Gas, Water
All electricity, gas and water services are included in the basic rental price.

Rates Advisory Service
We provide a free Rates Advisory Service to all our tenants which includes  Appeals, Bill Checking and assistance with applications for Small Business Rates Relief.

IT Support
We can provide limited IT Support based on our team located in the DBC Data Centre.  Advice and minor fixes are free.

Office Support
Conference Room and Meeting Room facilities are available for hire, each with internet connected PC’s and optional projectors.  We can also provide computers for day hire.  Catering is available, either from the café on site or by arrangement with local restaurants.  Phone hire and video conferencing can be added to any conference or training event.  Bulk Network printers (colour or monochrome lasers) can be used.  We can also provide secretarial or PA help for the day.

Tenancy Agreements
We do all our own legal work using standard forms of Lease or Licence.  These are fair, with no hidden extras or traps.  A Tenancy Agreement  is completed in your time scale -  immediately if required.  The service is free unless a tenant requests that solicitors are instructed.